Privacy Policy

At Wood Prairie Family Farm, we share many things in common with our customers:

• The love of green and growing organic.
• The satisfaction of hard work in the garden and creating something beautiful.
• Not being afraid of getting our hands dirty.
• Most importantly, when we do our shopping, we want to know our personal information is going to be just that – personal.

With this in mind let us share with you our policy in keeping your information private, what information we collect and why, our email policies and why you can feel safe doing business with Wood Prairie Family Farm.

Our Privacy Policy

We respect your privacy and treasure your trust. For these reasons we support and adhere to the Direct Marketing Association’s “Privacy Promise.” By doing this we agree to honor customer’s requests not to receive mail, email, telephone or other solicitations from Wood Prairie Family Farm, and to comply with a customer’s requests not to share their personal information with other companies.

Information We Collect

You can browse our web site, look through our on-line catalog, do custom searches, look at our frequently asked questions and much more without telling us any personal information. When you request a catalog, sign up for Wood Prairie Family Farm “Seed Piece” (special email promotions), or make a purchase from us, you choose to tell us basic information that will allow us to fulfill your request: your name, mailing address, zip code, email address, phone number and when making a purchase, your credit card information. You may receive periodic mailings from us, including catalogs, with information on new products or events. If you don’t want to receive those mailings, please contact us with your name, address and telephone number – a Customer ID if you have one – and let us know that you would like us to discontinue those mailings. We also may collect such general information as the web pages most often used to direct people to Wood Prairie Family Farm, and the pages on our site that see the most (or least) activity. This information allows us to continue to improve our site’s functionality and convenience, and it helps us understand what our customers like and don’t like.

Information We Share

We also use information concerning your plant purchases and order history for internal purposes such as confirming and tracking your order, and so we can analyze trends and statistics. The information you give us and information about your orders may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources. This information will be used to make our future marketing efforts more efficient and, we hope, more relevant to you.

From time to time, we may establish a business partnership with other companies whose products and services you may find of interest. These business partners are trusted and must have privacy policies consistent with ours. In some cases, we may share personal information and the information listed above will enable these partners to mail you information regarding products and services that you may find useful. Note that we do not share your email address or phone number.

If you do not want us to share your name and address with other marketers, please contact us and we will remove your name from any lists we share. Please be aware it may take 6 to 8 weeks for all mail pieces in process to be delivered. When contacting us please clearly state your request, including your name, mailing address plus your zip code.

Although it is unlikely, at certain times we may disclose your personal information when we have reason to believe that it is necessary to identify, contact or bring legal action against people or entities who may be causing injury to you, to our company and to others. We may also disclose information when we believe the law requires it only then.

Protecting Children

As a family run business, we know how important it is to protect our children online. Therefore, Wood Prairie Family Farm takes special care to protect the safety and privacy of children. While our web site is a general audience site, we will not knowingly accept any personal information from any child under the age of 13. If it is brought to our attention that a subscriber is underage, we will immediately remove all personal and identifiable information from our records.

About Cookies

Our trusted IT team tells us that there are two kinds of cookies: a session cookie and a persistent cookie. Session cookies are not saved to your hard drive – they keep your visit within our web pages flowing smoothly and even allow you to maintain your shopping cart. This means when you turn off your browser, any trace of them is gone. Our site works well with these session cookies. Web sites can also set a persistent cookie, or a small amount of data on your hard drive, so the computer will remember it the next time you visit that web site. The only time Wood Prairie Family Farm will set a persistent cookie is if you choose to be automatically logged in when visiting our site. This will automatically fill in your name, address and other personal information for you. You can set your browser to not accept cookies or to notify you when you’re sent a cookie so you can decide to accept it or not – however, disabling cookies will likely compromise our web site’s functionality – some pages may not work the way they are supposed to. This is a feature of convenience that many of our customers prefer.

Our Email Policies

When you provide us with your email address, request a catalog or place an order we will send you emails necessary to process that request/order. For example, after you place an order at Wood Prairie Family Farm, you will receive an email confirmation, and in most cases, an email alerting you to your shipment in transit with tracking information. Likewise, after you request a catalog, we’ll send a quick email note acknowledging your request and letting you know when you should look for the catalog to arrive. If there are questions concerning your order, we may send an email to you asking for clarification. We may also respond to customer correspondence via email as well.

When you sign up for our Wood Prairie Family Farm Seed Piece mailing list, we will email you special offers and announcements about Wood Prairie Family Farm. It is a great way to learn about new products while getting ready to list in the next catalog, overstocks, clearance sales, etc. No one likes spam. We will never abuse your email address. You may ask to be removed from or “opt out” of this email subscription at any time by clicking on the “Unsubscribe from Wood Prairie Family Farm” link on the bottom of our emails. Likewise, you may ask to be removed from our mailing list – just contact us via the phone, email or postal mail with your full name, mailing address, zip code and email address.

Correcting Your Information

If you ever need to change or update your contact information, just contact us with your full name, mailing address, email address and phone number – Customer ID if you have one – and a description of what you want us to do. We’ll update your information immediately.

Why you can do business with Wood Prairie Family Farm with an easy mind

We are taking all reasonable steps to keep your personal information safe and secure. We use encryption technology whenever receiving your online orders. When you make a purchase, you’ll notice a locked padlock icon in the lower right corner of your browser window. This icon indicates the transaction is secure through SSL (Secure Sockets Layer). If this padlock does not appear when you go to checkout, please call us at 1-207-429-9765.

Our web site may occasionally contain a link to web site operated and maintained by third parties. If you choose to visit such a site, it is always a prudent idea to check out their privacy policies before sharing any personal information. If we amend or change our Privacy Policy, we will let you know by posting a notice on our web site, with the effective date posted there. At that effective date the new policy will replace the previous stated policy. If you have questions about our Privacy policy, or any other matter concerning Wood Prairie Family Farm, please contact us. We will be happy to answer your questions. Thank you!

-Your Friends at Wood Prairie Family Farm

Email and SMS Consent

When you place an order on our website, you may be given the option to subscribe to email communications and/or SMS (text message) communications by selecting the appropriate checkbox during checkout or account creation.

By checking either box, you expressly consent to receive electronic communications from us, which may include:

• Order confirmations, shipping notifications, and other transaction-related messages
• Customer service and account-related messages
• Marketing and promotional messages, including information about new products, special offers, discounts, and promotional codes

These messages may be sent using automated technology, including email delivery systems and automated SMS platforms.

AGATHA Consent

By chatting with AGATHA via the widget on our website or any other means you are required to provide an e-mail address, this helps us best serve you as a security measure to aid in retrieving order information. All chats are logged and retained for development purposes of improving AGATHA and serving customers needs. This information is not shared outside of our development team and specific information to our customer support team as required to help you with your questions or order(s). By providing your email address and chatting you consent to contact from us including but not exclusive to order update information, updates regarding the farm, marketing materials and special deals or coupons. You may unsubscribe from these e-mails at any time using the link at the bottom of the email or by contacting us directly and providing your email address.

Opt-In Requirement

We only send marketing email or SMS messages to customers who have affirmatively opted in by selecting the applicable checkbox. Checking a box is not required to complete a purchase.

Opt-Out

You may withdraw your consent at any time:

• Email messages can be unsubscribed from by clicking the “unsubscribe” link included in each email.
• SMS messages can be stopped by replying STOP to any text message.

Once you opt out, you will no longer receive marketing messages, but you may still receive messages related to your orders or account where legally required.

Message Frequency and Charges

Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier.  

Data Privacy

Occasionally we make customer names available to carefully screened companies whose products might interest you. The information shared may include information about your purchases. If you would like to opt-out please write or send an email to: orders@woodprairie.com.

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.